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Terms & Conditions

Introduction

Welcome to Roxen Tours! By accessing or using our services, you agree to comply with the terms and conditions outlined below. These terms are designed to protect both you as our valued customer and Roxen Tours as a provider of premium travel and tour services. Please read this document carefully before making any bookings or engaging with our platform.

Acceptance of Terms

By using our website or availing of our services, you confirm that you accept these terms and conditions. If you do not agree, please refrain from using our services. Roxen Tours reserves the right to amend these terms at any time, and your continued use of our services signifies your acceptance of any updated terms.

1. Booking and Payments

1.1 Booking Confirmation:

  • All bookings are subject to availability and will only be confirmed upon receipt of payment.
  • A confirmation email will be sent to the email address provided during the booking process.

1.2 Payment Terms:

  • Full payment is required at the time of booking unless otherwise specified.
  • Payment methods accepted include major credit cards, debit cards, and other online payment gateways.

1.3 Currency:

  • All prices are quoted in AED (United Arab Emirates Dirham) unless stated otherwise.

1.4 Pricing Policy:

  • Prices listed on our website are subject to change without prior notice due to fluctuations in demand, seasonality, or other external factors.
  • Any applicable taxes or surcharges will be added to the final price during checkout.

2. Cancellation and Refund Policy

2.1 Cancellations by the Customer:

  • Customers may cancel their bookings in accordance with our Refund Policy.
  • Refund eligibility depends on the time of cancellation and specific terms of the booked service.

2.2 Cancellations by Roxen Tours:

  • Roxen Tours reserves the right to cancel any booking due to unforeseen circumstances such as adverse weather, lack of availability, or force majeure. In such cases, customers will be offered an alternative or a full refund.

2.3 Refund Processing:

  • Refunds, if approved, will be processed within 7-14 business days.
  • For detailed information, refer to our Refund Policy.

3. Responsibilities and Liabilities

3.1 Customer Responsibilities:

  • Customers are responsible for ensuring that all personal information provided during the booking process is accurate and up-to-date.
  • It is the customer’s duty to arrive on time for the scheduled tour or service.

3.2 Roxen Tours Responsibilities:

  • We strive to provide accurate descriptions of all our services and ensure that all bookings are honored to the best of our ability.

3.3 Liability Limitation:

  • Roxen Tours shall not be held liable for any loss, injury, or damage caused by delays, cancellations, or incidents beyond our control, including but not limited to acts of nature, governmental restrictions, or third-party failures.

4. Use of Services

4.1 Prohibited Activities:

  • Customers are prohibited from using our services for illegal purposes or engaging in fraudulent activities.
  • Any misuse of our platform may result in immediate termination of access and legal action.

4.2 Service Modifications:

  • Roxen Tours reserves the right to modify or discontinue any of its services without prior notice.

5. Privacy Policy

Your privacy is important to us. By using our services, you agree to our collection and use of personal information as outlined in our Privacy Policy. We are committed to protecting your data and ensuring it is used responsibly.

6. Intellectual Property

6.1 Ownership:

  • All content on the Roxen Tours website, including but not limited to text, images, graphics, and software, is the property of Roxen Tours or its licensors.

6.2 Restrictions:

  • Reproduction, distribution, or use of any content from our website for commercial purposes without prior written consent is strictly prohibited.

7. Governing Law and Dispute Resolution

7.1 Governing Law:

  • These terms and conditions are governed by the laws of the United Arab Emirates.

7.2 Dispute Resolution:

  • Any disputes arising from the use of our services will be resolved amicably. In the event of failure to reach a resolution, disputes will be settled in the courts of the UAE.

8. Contact Information

If you have any questions or concerns regarding these terms and conditions, feel free to contact us: