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Privacy Policy

Introduction

At Roxen Tours, your privacy is our top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, products, and services. By accessing our platform or availing of our services, you agree to the terms of this policy. If you do not consent to any aspect of this policy, please refrain from using our services.

1. Information We Collect

1.1 Personal Information:
We may collect personal information such as your name, email address, phone number, and payment details when you:

  • Make a booking on our platform.
  • Contact us via email or phone.
  • Sign up for newsletters or promotional offers.

1.2 Non-Personal Information:
This includes data such as your IP address, browser type, and browsing behavior, collected through cookies and other tracking technologies.

1.3 Third-Party Sources:
We may also collect information about you from trusted third parties, such as social media platforms or partners, to enhance your experience.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Service Delivery: To process your bookings, manage payments, and confirm reservations.
  • Customer Support: To respond to inquiries, resolve issues, and improve customer service.
  • Marketing: To send promotional offers, newsletters, or updates about new services.
  • Personalization: To tailor your experience based on preferences and past interactions.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We respect your privacy and will only share your personal information in the following scenarios:

  • With Service Providers: Third-party vendors who help us deliver our services, such as payment processors and booking platforms.
  • For Legal Reasons: When required by law or to protect the rights and safety of Roxen Tours or its users.
  • Business Transfers: In case of mergers, acquisitions, or sale of assets, your data may be transferred to the new entity.

We ensure that any third parties with whom we share your data adhere to strict confidentiality agreements.

4. Data Security

We are committed to protecting your personal information from unauthorized access, alteration, or misuse. Measures we take include:

  • Encryption: All sensitive data, such as payment details, are encrypted during transmission.
  • Secure Servers: Your data is stored on secure servers with restricted access.
  • Regular Monitoring: We perform regular security audits to identify and mitigate potential risks.

However, no online system is entirely secure, and we cannot guarantee absolute security of your data.

5. Your Rights

You have the following rights regarding your personal data:

  • Access and Correction: You can request access to your data and correct any inaccuracies.
  • Data Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
  • Marketing Preferences: Opt-out of receiving promotional communications at any time.
  • Data Portability: Request a copy of your data in a commonly used format.

To exercise these rights, contact us at info@roxentours.com.

6. Cookies Policy

Our website uses cookies to improve your experience. Cookies help us:

  • Understand user preferences.
  • Analyze website traffic and performance.
  • Deliver personalized content and advertising.

You can disable cookies through your browser settings, but this may affect certain functionalities of the website.

7. Retention of Information

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your data is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. Roxen Tours is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

Roxen Tours reserves the right to update or amend this Privacy Policy at any time. Changes will be communicated via email or by updating this page. We encourage you to review this policy periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: